We replace items if they are defective or damaged, we just ask you send us a photo of your damaged item to email@example.com. We do not offer a refund on damaged items instead we will send the product again or issue a store credit.
Order cancellations placed within 24 hours of the order will be cancelled and refunded without question. Since we process and ship orders as soon as possible, we are unable to cancel your order after the 24 hour period, including weekends and holidays.
To initiate an order cancellation please message us at firstname.lastname@example.org with your order number and we will get back to you right away.
Delivery time exceeds 25 day delivery time period:
Phone numbers are required for delivery insurance. Should your order exceed maximum 25 working day delivery guarantee for any reason and we have received your correct address and phone number during the time of order (or corrections within 24 hours of order being placed), we will gladly send a replacement for your product/s which have exceeded this delivery period. Please check out our Delivery Information page for more information with regards to average delivery times. We can only offer replacements for delayed shipments at this time. No exchanges or refunds can be made.
Checkouts completed without a phone number entered do not qualify for shipping insurance and any delivery issues are the responsibility of the customer.
Incorrect Address & Customer Error:
Papercraft World is not liable if an address is entered incorrectly during checkout and we are not notified of the mistake within 24 hours. We cannot be liable if items are not collected, or are stolen during delivery, please ensure to monitor your tracking and call your local post office if a delivery attempt has been made.
We ensure the fastest processing and delivery times possible, and as such are not able to reroute, or refund orders that were sent to the wrong address due to customer error. If a package is returned back to us, we will resend to the correct address within 24 hours free of charge.
Other Delivery Issues:
If a package is lost or in the case where delivery is unsuccessful and we have received the correct address and phone number during checkout or within 24 hours of the order being placed, we will gladly send a replacement for your item. We are not able to offer full refunds. exchanges, or store credits for delivery issues at this time.
Other Refund Requests:
We will do everything in our power to ensure you are happy with your purchase at PaperCraft World and in certain cases we are able to offer a store credit for the value of a purchase.
Shipping and handling costs are non refundable.